Last Updated: January 16, 2025
Welcome to LATENT SOFTWARE LLC (the "Company," "we," "us," or "our"). We value your privacy and are committed to protecting it through our compliance with this Privacy Policy (the "Policy"). This Policy describes how we collect, use, disclose, and safeguard personal information when you use our websites, mobile applications, software, digital goods, community forums, and any other products or services we may provide now or in the future (collectively, the "Services").
By accessing or using our Services in any manner, you consent to the practices described in this Policy. If you do not agree with the terms of this Policy, you must discontinue use of our Services immediately.
1.1 Who This Policy Covers
This Policy applies to all users ("you," "your") of the Services offered by the Company. It also applies wherever we display or link to it (e.g., websites, apps, distribution platforms).
1.2 Umbrella Coverage
This Policy governs personal information we collect in connection with our entire suite of Offerings, including digital goods, in-app purchases, SaaS subscriptions, software licenses, memberships, courses, e-books, physical merchandise, and any additional or future offerings introduced by the Company.
1.3 Supplemental Notices
In certain jurisdictions, we may have additional or different privacy notices that reflect local legal requirements. If there is any conflict between those notices and this Policy, such local notices shall control for the relevant jurisdiction.
1.4 Changes to this Policy
We reserve the right to update or modify this Policy at any time. If we make material changes, we will notify you by posting the revised Policy on our website(s) or by other reasonable means. Your continued use of our Services after the effective date of any changes constitutes acceptance of those changes.
2.1 Personal Information You Provide
- Account Registration: When you create an account, we may collect identifiers like your name, email address, phone number, and/or other contact details.
- Payment Information: If you purchase products or subscriptions, we may collect billing details such as credit/debit card numbers, billing addresses, and any necessary transaction data. Payment processing may be handled by third-party payment processors who collect and store your payment information.
- User-Generated Content: If you upload or post content (comments, forum posts, images, code, etc.), we may collect what you provide to display or facilitate community interactions.
- Customer Support: If you contact us for support or submit inquiries, we may collect additional information to verify your identity and respond to your requests.
2.2 Information Collected Automatically
We (or our service providers) may automatically collect certain information about your device and usage of the Services, such as:
- Log Data: IP address, browser type, operating system, referral URLs, device identifiers, and dates/times of access.
- Cookies & Similar Technologies: We use cookies, web beacons, and other tracking to collect information about how you interact with the Services. This data helps us remember your preferences, improve site navigation, and analyze user interactions.
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Social Media Platforms: If you log in via social media or link your accounts, those platforms may share information with us as permitted by their privacy policies.
- Payment Processors: To confirm transactions, detect fraud, or fulfill orders.
- Marketing Partners: Where lawful, we may get lead or demographic data from partners to help us tailor or measure our marketing efforts.
2.4 Children's Data
Our Services are not directed to individuals under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at privacy [at] latentsoftware [dot] com, and we will take steps to remove such data and/or terminate the child's account.
2.5 Data Minimization
We collect and process only the minimum personal information necessary to provide our Services and fulfill the purposes described in this Policy.
3.1 Service Delivery
- Account Creation & Management: To create and administer your user account, process transactions, and provide customer support.
- Customization: To personalize your experience (e.g., remembering your preferences, delivering relevant content).
3.2 Business Operations
- Analytics & Performance: To monitor usage or traffic patterns (e.g., analyzing user engagement, detecting technical issues).
- Improvements & Development: To develop new features, optimize user interfaces, or troubleshoot problems.
- Marketing & Communications: To send promotional messages, newsletters, or updates about new offerings. You can opt out at any time by following the unsubscribe instructions in those communications.
3.3 Legal & Security Purposes
- Fraud Prevention & Enforcement: To detect, investigate, or respond to fraud, unauthorized activities, or possible threats.
- Compliance: To comply with applicable laws, regulations, or legal processes (e.g., responding to lawful requests from public authorities).
- Protect Rights & Interests: To enforce our Terms of Service, protect our rights, property, or safety (and that of our users or others).
3.4 Legal Basis for Processing
We process your personal information based on:
- Contract performance (when providing our Services)
- Legal obligations (for compliance requirements)
- Legitimate interests (for business operations)
- Your consent (where specifically requested)
You can withdraw consent at any time by contacting privacy [at] latentsoftware [dot] com.
4.1 Within the Company
Your information may be shared internally among our subsidiaries, affiliates, and service providers who need it to perform tasks on our behalf. We limit access to authorized personnel and only where necessary for business or legal reasons.
4.2 Third-Party Service Providers
We may share information with vendors or service providers who support our business operations, such as payment processors, hosting services, analytics providers, marketing tools, shipping partners for physical goods, and customer support platforms. Our key service providers include, but are not limited to: (a) payment processing: Stripe; (b) hosting: AWS, Hetzner; (c) analytics: Google Analytics; and (d) email communications: AWS.
4.3 Business Transfers
In the event of a reorganization, merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of that transaction, subject to applicable confidentiality commitments.
4.4 Legal Compliance
We may disclose personal information if we believe doing so is reasonably necessary to:
- Comply with any applicable law, regulation, or legal process;
- Respond to lawful requests or orders from law enforcement or other authorities;
- Protect our rights, safety, or property, or that of our users or others;
- Enforce our Terms of Service or other agreements.
4.5 With Your Consent
We may share or disclose your information with third parties if you direct us to or explicitly consent to such disclosure.
5.1 Data Transfers
We operate globally and may store or process your information in jurisdictions that may not provide the same level of data protection as your home country. By using our Services, you acknowledge and consent that your information may be transferred across international boundaries, including to and from the United States. We take steps to ensure that your information remains protected in accordance with this Policy.
5.2 Transfer Safeguards
For transfers to countries without adequate data protection laws, we implement appropriate safeguards such as standard contractual clauses or ensure transfers are necessary for contract performance.
6.1 Retention
We keep your personal information for as long as necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or allowed by law. We may retain and use aggregated or de-identified data for legitimate business purposes without further notice to you.
6.2 Retention Periods
We typically retain:
- Account information: While your account is active plus 2 years
- Transaction records: 7 years
- Communication records: 2 years
- Analytics data: 26 months
7.1 What Are Cookies?
Cookies are small text files placed on your device to help websites remember information about you. Similar technologies (like pixels, web beacons, or device identifiers) may also be used.
7.2 How We Use Cookies
- Essential Cookies: Required for our Services to function.
- Analytics Cookies: Used to track user behavior and improve the user experience.
- Advertising/Marketing Cookies: May be used to measure the effectiveness of our marketing campaigns.
7.3 Managing Cookies
You can typically control or disable cookies through your browser settings. However, disabling some cookies may limit the functionality of our Services.
8.1 Account Information
You can update or correct certain personal information through your account settings. If you wish to delete your account, please contact us at privacy [at] latentsoftware [dot] com. We will attempt to accommodate your request, subject to legal or legitimate business constraints.
8.2 Email Communications
You can opt out of promotional emails by clicking the "unsubscribe" link in those communications. Note that we may still send you non-promotional messages about your account or transactions.
8.3 Do Not Track
Our Services do not currently respond to "Do Not Track" signals from browsers. You may manage tracking via your browser or device settings as described above.
8.4 Additional Rights (e.g., GDPR, CCPA)
Depending on your jurisdiction, you may have additional rights regarding your personal information (e.g., right to access, rectify, or erase personal data; right to data portability). Please contact us at privacy [at] latentsoftware [dot] com if you need assistance exercising any statutory rights. We may require you to verify your identity before responding to certain requests.
Our Services may contain links to external websites or services operated by third parties. We do not control, endorse, or assume responsibility for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10.1 Safeguards
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use acceptable industry standards to protect your data.
10.2 Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable law, without undue delay.
If you choose to post content in public areas (e.g., forums, comments, community boards), such content may be viewed, collected, or used by others. We are not responsible for the information you choose to submit in these publicly accessible areas. Exercise caution before disclosing personal data.
As stated in Section 2.4, our Services are not intended for children under 13 (or the age specified by local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at privacy [at] latentsoftware [dot] com.
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) or other applicable legislation, including the right to request information about our data practices, to delete personal information, or to opt out of any "sale" of personal information. If applicable, we will handle such requests in accordance with the law. To exercise these rights, please contact us at privacy [at] latentsoftware [dot] com.
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any rights that may apply to you, please contact us at:
- Email: privacy [at] latentsoftware [dot] com
- Address: 30 N Gould St, Ste N, 82801 Sheridan, Wyoming, USA
We will respond to legitimate requests within a reasonable timeframe, in accordance with applicable laws.
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By continuing to use our Services, you acknowledge that you have read and understand this Privacy Policy, and consent to the collection, use, and sharing of your information as described herein.